We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at email@example.com with the following information:
- Order Number
- A photo(s) of any damage to the shipping box and/or the product
- A photo of the packing slip included in your order
If your return is accepted, we will email you instructions on how and where to send your package. Please note the buyer is responsible for shipping costs on all return items. Items sent back to us without first requesting a return will not be accepted.
We will notify you once we’ve received your return. All returns are processed within 3-7 business days and money will be refunded on your original payment method. Please allow additional time for your bank or credit card company to process and post the refund as well.
At this time, we are unable to exchange products. Please verify all information at checkout to ensure full satisfaction.
DAMAGES AND ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Tamila Designs cannot claim responsibility for any returns that are lost or stolen while in transit.
- Any requests made after 15 days will not be accepted.
- Items sent back to us without first requesting a return will not be accepted.
- Certain types of items cannot be returned, like custom products (such as special orders or personalised items), and personal care goods (such as beauty products).
- Unfortunately, we cannot accept returns on sale items or gift cards.
- We do not accept returns on products that were not purchased via this website.
- Expedited shipping and handling fees are non-refundable.
- Items on sale or clearance are non-refundable.
- For US orders, if the package is rejected by the buyer because of duties and taxes, the buyer will be responsible for the shipping and return postage to receive a refund. Please note a refund will not be provided if the buyer chooses to refuse and abandon the order.
We are unable to cancel, amend, or otherwise alter an order after it has been made. Please verify all information at checkout to ensure full satisfaction.